Identify the guidelines that should be followed when working in a business environment in which only limited customer contact with external customers takes place. (Check all that apply.)
O Greet a customer with a smile and an appropriate friendly greeting.
O Use a hard-sell approach when talking to a customer.
O Be attentive to a customer, and treat him or her with respect.
O Address a customer by his or her job title rather than his or her name.
O Assist a customer in conducting his or her business.