Suppose that you noticed the sales figures in your company had dropped over the past year. You want to use organization development (OD) to make your company more effective. What is the first step you should take in the OD process?
O Diagnose what the organization's problem is.
O Get the individuals in your organization to change so the company can change.
O Do research to determine the best method for involving individuals in problem solving.
O Identify and communicate the goals that you want people to achieve after they have completed the OD process.