Yasin is a packaging leg for a courier company. He works behind the scenes, sorting and packaging products for clients. Due to personal issues, he has been distracted at work lately and has been sending incorrect products for delivery. At the monthly staff meeting, call center agents have started complaining about the verbal abuse they receive from customers for incorrect products delivered. The call center agents are now demanding that management review these complaints so that a way forward can be decided on based on the scenario. Identify the area of underperformance for Yasin:
a) Behavior that negatively impacts on fellow employees
b) Behavior that is inappropriate for the workplace
c) Failure to comply with workplace rules and procedures
d) Low standards of performance