cr2054020 cr2054020

07-05-2024
Business

Answered

When following up on a customer's recent refrigerator delivery and installation, the customer explains that the delivery person's
muddy shoes soiled the carpet. Which of the following would be the sales associate's BEST response to the complaint?
A. "I apologize for that. Is the refrigerator working to your satisfaction?"
B. "I'm sorry to hear that. What can I do to make this right for you?"
C. "That's odd. The delivery people are supposed to take their shoes off."
D. "What was the delivery person's name? I'll be sure to let him/her know about the problem!"

Answer :

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