A network engineer at a large facility gives a technician a configuration file and verbally asks them to update one of the switches. However, the technician accidentally updates the wrong switch. The problem is discovered because members of a particular department are calling the help desk, saying that the internet is down. How could this situation have been prevented?
O Use a systematic change management process when modifying device configurations.
O Do not allow technicians to escalate their privileges unless they are being supervised.
O Use change management tools to automate device configuration modifications.
O Have a business process in place that has a greater degree of oversight.