Ann, a designer in a boutique, complains to the owner of the boutique about a manager who insults her repeatedly before her coworkers for no legitimate reason. How should the owner handle Ann's complaint?
a) The owner should carefully analyze the complaint before taking a decision.
b) The owner should expel the manager immediately and promote Ann as the temporary manager.
c) The owner should listen to the complaint patiently and deal with it promptly.
d) The owner should refrain from providing Ann with a minimum of red tape and time in processing the complaint.