Classify the following types of processes as continuous, assembly line, batch, job shop, or project:
Doctor's office
Automatic car wash
College curriculum
Studying for an exam
Registration for classes
Electric utility
Why are assembly-line processes usually so much more efficient but less flexible than batch processes? Give three reasons.
The rate of productivity improvements in the service industries has been much lower than in manufacturing. Can this be attributed to process selection decisions? What problems would be involved in using more efficient processes in service industries?
The project process typically is used for skyscraper construction. Does this lead to higher costs? Could more efficient processes be used? If so, how?
Compare the expensive restaurant, fast food restaurant and cafeteria in terms of process characteristics such as capital product type, labor planning and control systems.