Which of the following is a good approach to handling a difficult conversation?
o sharing your own beliefs, then listening to the story of the other person, then creating a shared story
o exerting your authority as a leader by telling the other person what they have done wrong
o telling the other person how things will proceed and then leaving no room for negotiation
o listening to the story of the other person first, then sharing your own story, then creating a shared story



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