1. Were you able to register at the site and enroll in the appropriate course? Describe any difficulties or positive aspects of the process.

2. Were you able to access project assignments, training, and capstone exams? Describe any difficulties or positive aspects of your experience.

3. Did you view the interactive training videos provided to you for each application? If so, did you find these videos helpful?

4. If you had to contact Cengage's technical support, were they responsive to your needs? If so, describe your experience with Cengage technical support.

5. Did you experience any difficulty downloading files from the SAM Web site? If so, for which application (Word, Excel, Access, or PowerPoint)? How was the issue resolved?

6. Describe your overall experience with SAM: did you find it easy to use and to get to the training videos and grader projects? Would you consider it a user-friendly tool for use in this course?