Fill in each blank with the most appropriate answer. is used to evaluate the message based on credibility, relevance, and accuracy. is used to provide emotional support to the speaker. is used to actively understand the message, asking questions, and asking for clarification if there is no confusion. is used to determine if there are any ethical conflicts of interest, misrepresentation, or omissions. is used to understand the broader context, relevant cultural factors or bias that may be presented in the information.