Eric has applied for the position of a reservations clerk in your hotel. The individual has no experience, but he types quickly and accurately and has good listening skills as well as a pleasant speaking voice. Eric has very limited eyesight. He is considered to be "legally blind" and is covered by ADA. Discuss ways in which management in your hotel could accommodate Eric's disability with or without a reasonable accommodation.
1. Provide examples for ways in which businesses could make a reasonable accommodation for the following job applicants:
A. An applicant for the position of dishwasher who has a hearing disorder.
B. An applicant for the position of sales manager who is wheelchair bound.
C. An applicant for the position of server who lacks use of the left arm.
2. What is the difference between a manager and a leader?
A. What are things leaders can do to get better performance from their employees?
B. What qualities make a good manager?
C. Why is encouraging individual responsibilities for the quality of their work important?
D. What is involved in building consensus within an organization?