As a Project Manager, you know you need to manage the stakeholders. Your new project is with a customer who is famous for requesting changes. Grapevine has it that the previous Project Manager was totally frustrated with this customer and moved to a different department. With this new project kicking off, what would you do to manage this customer?
A. Send the customer a copy of the organization’s change control process
B. Speak with the manager of this customer and discuss how the previous Project Manager has left after getting frustrated from the requested changes
C. Involve the customer as early in the project as possible
D. Deny a couple of changes firmly