The CEO of the Branson GrouD is implementing changes to the company that will be difficuit for most employees. The best approach to managing resistance to change would be to before they occur, and to ____ the nature of the change and its logic. _____ ne staft about the upcoming changes,
a. Deny information to, downplay
b. Avold communicating to; not mention
c. Learn from; deny
d. Freeze; refreeze
e. Educate; communicate