Answer :
A conflict resolution skill includes defining the problem, proposing solution and listening.
Further Explanation:
Conflict resolution gives a potential chance to build a strong the relation between two people. Conflict can arise from differences in both large and small disagreement. It occurs due to disagreement between two parties over values, motivation, perception, ideas and desire. It arises due to incapability to acknowledge and respond to the perception that has certain significance to the other person.
The problem solving steps that should be taken to resolve the conflicts are,
1. Active Listening: it begins with intently focusing. Make notes, it will help in clearing up the confusion related to the argument.
2. Open Communication: Open communication will help in analyzing the situation and identify the solution to solve it with all the possible pros and cons. By this method both the parties can check in on one another and make sure that both ends of the agreement are being upheld.
3. Just remember to use “I” statement and focus on the problem and listen carefully the clients prospective and try to understand it.
4. Let the person explain themselves: you will be more promising to handle the situation to find a solution when you have taken your time to listen, think and plan.
5. Out of the clients prospective try to narrow down the number of appropriate solution and choose a solution depending on the clients prospective and your analysis and apply the selected solution.
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Answer details
Grade: College Biology
Subject: Health
Chapter: Communication
Keywords:
Conflicts, resolution, strengthen, active listening, confusion, argument, open communication, agreement, prospective, analysis.
