There have obviously been big changes in the driver position over the years, and the previous HR managers did not keep up-to-date with those changes. You don't want to get any further behind, so you decide to take immediate steps to help resolve employee problems (especially the delivery drivers). After you have job descriptions, what is your next move?
a. Instruct the delivery managers to begin disciplining employees.
b. Develop a performance appraisal tool.
c. Develop a program to bring in new drivers who are more professional.