In recent years, the concept of expert recommendation changed dramatically for
many consumers. For instance, for millennials, the definition of "expert" has now
shifted to ___ Blank.
only individuals with strong academic credentials
potentially anyone with firsthand experience
only individuals with professional credentials
experienced customer service representatives



Answer :

The concept of expert recommendation has shifted for many consumers in recent years, especially among millennials. The definition of "expert" for millennials has evolved to potentially include anyone with firsthand experience. This means that individuals who have practical knowledge or personal experience in a specific area can now be considered experts by millennials when seeking recommendations. This change reflects a growing trend where expertise is not solely defined by academic or professional credentials, but rather by the value of firsthand experiences. Millennials often place a high value on peer recommendations, personal anecdotes, and real-world knowledge. As a result, they are more inclined to trust and seek advice from individuals who have direct experience in a particular field or topic, even if they do not possess traditional academic or professional qualifications. This shift highlights the importance of authenticity, relatability, and practical knowledge in the eyes of millennials when it comes to seeking expert recommendations. It emphasizes the idea that expertise can come from various sources beyond traditional credentials, making firsthand experience a significant factor in shaping their perception of who qualifies as an expert.

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