Post-Assessment
Read the following test items carefully and choose the correct answer from
the given choices. Write the letter only of your answer in your notebook.
1. You are assigned as a receptionist in JMF Restaurant. A male
customer is coming as the first customer on that day. What will you
do first?
A. approach the customer and lead the way to his table
B. open the door and greet him with a pleasant smile
C. welcome him with a smile and call a waiter
D. wave your hand and point where to go
2. A young lady entered Angel's Restaurant and you know that all tables
are already occupied by customers. As receptionist, what will you say
to the lady?
A. "I am sorry, Miss. All the seats are occupied at the moment.
Do you mind waiting at the lounge?"
B. "I am sorry, Ma'am. All the seats are full at this time. Do you
want to have a drink while waiting?"
C. "I am sorry, Ma'am. All the seats are occupied at the moment.
Do you mind waiting at the lounge for about five minutes?"
D. "I am sorry, Miss. All the seats are occupied at the moment.
Do you want to wait or not?"

In the scenario presented in the post-assessment questions: 1. When a male customer arrives as the first customer of the day at JMF Restaurant, as a receptionist, the appropriate action to take first is to **B. open the door and greet him with a pleasant smile**. This initial greeting sets a welcoming tone and acknowledges the customer's presence. It is essential to make the customer feel valued and attended to from the moment they enter the establishment. 2. If a young lady enters Angel's Restaurant and finds that all tables are already occupied, as the receptionist, the most suitable response would be **C. "I am sorry, Ma'am. All the seats are occupied at the moment. Do you mind waiting at the lounge for about five minutes?"** This response acknowledges the situation, apologizes for the inconvenience, offers a solution (waiting at the lounge), and provides an estimated waiting time to manage the customer's expectations effectively. In both situations, it's crucial to maintain a professional and courteous demeanor while ensuring that the customer feels welcomed and accommodated despite any constraints or limitations in seating availability.