Answer :
I'd be happy to help with that! One factor that has promoted change in operations management over the last five decades is the recognition of quality as a source of competitive advantage.
1. Recognition of Quality as a Source of Competitive Advantage: Companies have realized that delivering high-quality products or services can give them a competitive edge in the market. This shift in mindset has led to the implementation of quality management systems such as Total Quality Management (TQM) and Six Sigma. By focusing on quality, organizations aim to improve customer satisfaction, reduce costs associated with defects, and enhance overall performance.
This factor has influenced operations management by encouraging a more customer-centric approach, fostering a culture of continuous improvement, and driving the adoption of quality assurance practices throughout the production process. By prioritizing quality, companies can differentiate themselves from competitors and build a loyal customer base, ultimately impacting their operational strategies and decision-making processes.
1. Recognition of Quality as a Source of Competitive Advantage: Companies have realized that delivering high-quality products or services can give them a competitive edge in the market. This shift in mindset has led to the implementation of quality management systems such as Total Quality Management (TQM) and Six Sigma. By focusing on quality, organizations aim to improve customer satisfaction, reduce costs associated with defects, and enhance overall performance.
This factor has influenced operations management by encouraging a more customer-centric approach, fostering a culture of continuous improvement, and driving the adoption of quality assurance practices throughout the production process. By prioritizing quality, companies can differentiate themselves from competitors and build a loyal customer base, ultimately impacting their operational strategies and decision-making processes.
