A customer at a restaurant sees that she was charged full price for her sandwich. She mistakenly thought it was discounted for the lunch special and complains to her server.
What should the server do?
a. Apologize for the confusion and tell the customer that he'll be sure to address it with management so that it doesn't happen again
b. Call the manager to help resolve the issue
c. Apologize and show her the lunch special prices on the menu
d. Apologize and explain that the sandwich was not part of the special and she'll have to pay full price
e. Explain that though it's not part of the special, he'll check with his manager about adjusting her bill anyway