Select the correct answer from each drop-down menu. Jennifer is talking to a customer who is returning a faulty device. She smiles and says, “Sir, we will be replacing your product with a new one.” Her communication . Wade is talking to his manager, who is worried about a report that shows a drop in the company’s market share. Wade says in a cheerful tone, “I double-checked the report, and the figures were misprinted. We have actually done very well.” His communication .