5 An airport in southern Cyprus is designing a new information system. A
number of automated information kiosks will be distributed throughout the
airport. Customers can be any age from 18 upwards. It is also expected that
Greek and English language will be used by all customers. The kiosks must also
be user-friendly to people with
a range of disabilities.
a Describe the various audience characteristics that need to be considered
when developing the new kiosk.
[4]
b Describe the needs of each age group and explain why it is important to
consider these audience needs.
[4]
c Describe how the managers at the airport could determine the different
characteristics of all the customers using the information kiosks
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