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You are chatting with one customer when another begins asking you questions. The second customer is in a hurry and wants immediate attention. Unfortunately, there is no one else who can help her.

What would you be most and least likely to do?

PICK ONE OF EACH:

A. Let the first customer know you'll be right back. Quickly help the second customer, then return to the first.

B. Acknowledge the second customer, and let her know you'll be with her when you finish helping the first customer.

C. Don't rush your conversation with the first customer. Help the second customer only after you deliver great service to the first.

D. Ask the first customer if she minds if you quickly help the second person then return to help her.



Answer :

GinnyAnswer

Final answer:

In a business scenario, prioritizing customer needs and managing urgency efficiently leads to better service and satisfaction.


Explanation:

Optimal Allocation of Worker Hours:

In a scenario where you are managing a tech support service, preferred customers who have paid for faster access expect quicker service. In such a situation, it is most likely appropriate to let the first customer know you'll be right back, quickly help the second customer, then return to the first. This prioritizes immediate attention to the urgent customer without compromising service to the first.

Diffusion of Responsibility:

Understanding that directing queries to a smaller set of users leads to quicker responses can be applied in managing customer urgency in a business setting. This concept exemplifies the importance of efficient allocation of resources to meet customer expectations promptly and effectively.


Learn more about Customer service and resource allocation here:

https://brainly.com/question/17100345


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