Answer :
Final answer:
Without an SLA, inefficiencies and conflicts can arise, highlighting the importance of clear and strategic SLAs for successful collaboration between IT and other departments.
Explanation:
If no SLA was established between an IT department and other departments: There would likely be confusion regarding expectations, priorities, and responsibilities, leading to inefficiencies, conflicts, and lack of accountability. An important thing to consider to build a successful SLA: One crucial aspect is to ensure that the SLA is clear, measurable, realistic, and aligns with the strategic objectives of both the IT department and the other departments. It should also include provisions for regular review and communication to address any emerging issues.
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