Answered

In a nearby coffee shop (cafeteria or canteen), observe the different service design
factors that it implemented in its service concept. Try to compare it with your other
classmates and have it in your class discussion.



Answer :

GinnyAnswer

Final answer:

In cafeterias, service design factors like menu variety, cultural sensitivity, and communication are crucial for customer satisfaction and success.


Explanation:

Service Design Factors in Cafeterias:

  • Menu Variety: Offering a range of daily specials and choices like sandwiches and desserts.
  • Cultural Sensitivity: Taking into account cultural food preferences, like serving hot meals in India.
  • Communication: Actively seeking feedback from locals for improved service, like Convergys did for their cafeteria in India.

Learn more about Service design factors in cafeterias here:

https://brainly.com/question/37193085


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